lido55Privacy Policy
This page describes what we collect when you use lido55 and how we keep that data protected. We take account security and data confidentiality seriously. Your information is used only for account management, service delivery, payment processing, and compliance with applicable law.
When you open an account on lido55, create a deposit, place a bet on Liga 1 or Champions League, or use our live-dealer tables, we collect certain personal information. This policy explains which data we gather, how we store it, who may access it, and what rights you have over your information.
Our data practices comply with privacy standards applicable to online gaming platforms serving supported jurisdictions. If you have questions about how we handle your data, contact our support team via live chat or email.
What We Collect on lido55
We collect personal information when you register an account. This includes your email address, mobile number, full name, date of birth, and government-issued identification number. We also collect proof of address—a utility bill, government document, or lease agreement—as part of our Know Your Customer (KYC) process. This verification helps us prevent fraud and comply with anti-money-laundering rules.
When you deposit funds via DANA, e-wallet, mobile banking, or a bank transfer to our local payment, online payment, or e-wallet virtual accounts, we record your transaction details. We store payment method information securely, though you control whether we retain card or e-wallet details for future use.
We also collect behavioral data: which markets you view (such as Liga 1 fixtures, Piala AFF schedules, or live roulette tables), your betting patterns, and your session activity. This helps us detect fraud, improve our platform, and tailor our service offerings. We do not sell this data to third parties.
How We Use Your Information
We use your personal data primarily to operate your account, process your deposits and withdrawals, and settle your bets. When you request a withdrawal to your original payment method, we match your account details to your mobile banking wallet, local payment account, or bank transfer details to complete the transaction.
We also use your information to communicate with you about account activity, promotions (if you opt in), and service updates. Our support team in Jakarta, Surabaya, Bandung, and Medan may access your account details when you contact us with a question or dispute. We keep communication records for quality assurance and dispute resolution.
Your data helps us detect suspicious activity—for example, multiple account registrations from the same device, rapid deposits followed by large withdrawals, or unusual betting patterns. We may temporarily hold a withdrawal if our systems flag unusual activity, and we will contact you to verify your identity before releasing funds.
Third Parties and Data Processors
We work with third-party payment processors, identity verification providers, and cloud hosting companies to deliver our service. These processors access your data only to the extent necessary to perform their function—for example, our payment processor receives your deposit amount and account ID to process a online payment or e-wallet transaction, but does not receive your betting history.
We do not sell your personal data to advertisers, data brokers, or marketing firms. We may be required to share your information with law enforcement, tax authorities, or gambling regulators in supported jurisdictions if legally compelled.
We encrypt your data and limit access to employees who need it to serve your account.
Cookies and Tracking
We use cookies to remember your login session, language preference, and betting history on lido55. Session cookies expire when you log out. Persistent cookies help us recognize you on your next visit so you don't have to re-enter your email address.
We do not use cookies to track you across other websites. Our analytics tools collect anonymous data about page views and feature usage, but this data is not linked to your personal identity.
Your Rights and Our Commitments
We keep your data for as long as your lido55 account is active, plus a retention period for compliance and dispute resolution. You may request deletion of your account and associated personal data by contacting our support team. We will securely erase your information within a standard timeframe, though we may retain anonymized records for audit purposes.
You have the right to request a copy of all personal data we hold about you. We will provide a data export in a standard format. You may also correct inaccurate information—for example, if your address or phone number has changed—by updating your account or contacting support.
We do not use automated decision-making or profiling to deny you service. However, we do use automated systems to detect fraud and unusual account activity. If your account is suspended due to automated detection, you can appeal by contacting our support team.
Contact and Policy Updates
For data privacy inquiries, contact our support team via email or live chat. We respond in Indonesian and English during business hours. If you have a privacy concern that we have not resolved, you may lodge a complaint with the appropriate data protection authority in your jurisdiction.
We may update this policy to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on lido55. Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.